SmallBizGenius Analysis
Plessers is an appliance retailer that generally receives positive feedback, particularly for its knowledgeable sales staff and efficient delivery services. However, some customers have reported issues with third-party delivery and communication.
Category Breakdown
Scores based on analysis of 219 recent reviews
Sales Staff Expertise
9.0/10Reviewers consistently praise the knowledge, helpfulness, and professionalism of Plessers' sales staff. Many reviews specifically mention individual salespeople by name, highlighting their positive interactions and personalized assistance in selecting the right appliances.
42 reviews mention thisDelivery Service
7.0/10Many reviewers commend Plessers' delivery teams for their efficiency, professionalism, and care in handling appliances. However, a notable number of negative reviews mention issues with third-party delivery services, including delays, poor communication, and damage to products.
35 reviews mention thisCustomer Service
7.5/10Customers generally report positive experiences with Plessers' customer service, particularly when resolving issues or addressing concerns. Some reviewers highlight the responsiveness and willingness of customer service representatives to go the extra mile to ensure satisfaction.
20 reviews mention thisPricing and Value
8.0/10Several reviewers mention that Plessers offers competitive pricing and good value for the appliances they purchase. Some customers note that they were able to find better deals at Plessers compared to other retailers, including big box stores.
15 reviews mention thisCommunication
6.0/10While some reviewers praise Plessers' communication throughout the purchase and delivery process, others report issues with lack of communication or delayed updates, particularly regarding shipping and delivery schedules.
12 reviews mention thisPros & Cons
What Customers Love
"Sales person Meg was professional and helpful. She answered all our questions and did her best to give us the best price and delivery date."
"The two young men were professional. They were so careful to not damage my walls or the appliance. They worked so well together. Jose was so knowledgeable and both were so pleasant."
"I was unhappy with the operation of a washing machine I purchased previously. I took my concerns to customer support and the person I dealt with went out of her way to be sure that Plessers did not l...See more"
"We got a much better price than I could get locally from the big box stores."
"Plessers has been an excellent appliance store for us for many years. We truly appreciate their service, competitive prices, and many products to choose from."
Common Complaints
"However this time delivery by the third party provider has been a disaster."
"Communication sucks mostly with shipping, I understood shipping was 3rd party, when I ordered u...See more"
"The bottom trim piece was the wrong size but Nyra Elliot in customer service got the right one to me in no time at all."
"Range was delivered and delivery personnel had no idea about the install."
"Their website showed washer and dryer as in stock. We are 7 weeks in and they just now shipped."
Common Questions About Plessers
Answers derived from customer review patterns
Is Plessers legit and trustworthy?
Yes, Plessers is generally considered a legitimate and trustworthy appliance retailer. The majority of reviewers report positive experiences, highlighting the company's knowledgeable sales staff, efficient delivery services, and responsive customer service. While some customers have reported issues with third-party delivery or communication, these appear to be exceptions rather than the norm. Overall, Plessers seems to be a reliable option for purchasing appliances, but it's advisable to confirm delivery details and clarify any concerns before finalizing the order.
Based on 45 reviewsDoes Plessers have good customer service?
Plessers generally receives positive feedback regarding its customer service. Many reviewers praise the responsiveness and helpfulness of customer service representatives, particularly when resolving issues or addressing concerns. Some customers specifically mention instances where customer service went above and beyond to ensure satisfaction. However, a few reviewers have reported negative experiences with customer service, citing rudeness or lack of communication. On balance, Plessers' customer service appears to be reliable and effective, but there may be occasional inconsistencies.
Based on 20 reviewsIs Plessers worth it for small business?
Plessers can be a worthwhile option for small businesses in need of appliances, particularly due to its competitive pricing and wide selection. The knowledgeable sales staff can provide valuable guidance in selecting the right appliances for specific business needs. However, it's important to be aware of potential issues with third-party delivery services and to confirm delivery details before placing an order. If reliable delivery is a critical factor, small businesses may want to explore alternative retailers or negotiate delivery terms with Plessers.
Based on 15 reviewsWhat is Plessers' delivery service like?
Plessers' delivery service receives mixed reviews. Many customers praise the efficiency, professionalism, and care of Plessers' own delivery teams. These reviewers highlight the careful handling of appliances and the promptness of delivery personnel. However, a significant number of reviewers report negative experiences with third-party delivery services contracted by Plessers. These issues include delays, poor communication, damage to products, and lack of installation knowledge. Customers should clarify who will be handling the delivery and what level of service to expect.
Based on 35 reviewsHow knowledgeable is Plessers' sales staff?
Plessers' sales staff is consistently praised for their knowledge, expertise, and helpfulness. Numerous reviewers mention specific salespeople by name, highlighting their positive interactions and personalized assistance in selecting the right appliances. Customers appreciate the staff's ability to answer questions, provide guidance, and offer competitive pricing. The expertise of the sales staff appears to be a significant factor in many customers' positive experiences with Plessers.
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